CANCELLATION NOTICE
The present contract under Article 32 of the Tourism Code does not provide the right of withdrawal pursuant to the Legislative Decree of 6 September 2005, No 206 for contracts concluded at a distance. However, cancellation of the booking is possible, and must be sent in working days (Monday to Friday from 09.00 to 19.00) prior the arrival, which does not include the day of arrival itself and the one of the notification itself. The notification must be sent through the Reserved Area, pressing “Request Cancellation” in the booking details.
CANCELLATIONS VALID FOR RESERVATIONS OF LEASE WITH MAXIMUM DURATION OF 4 WEEKS
The cancellation of a booking, even if replaced by another one, has the following penalties:
- 30% of the total price (rental price for the booked period) plus EV Reservation fees in the case of cancellation of reservation notified before and not later than 60 days prior the beginning of stay;
- 60% of the total price (rental price for the booked period) plus EV Reservation fees in the case of cancellation of reservation notified between the 59th and the 30th day prior the beginning of stay;
- 80% of the total price (rental price for the booked period) plus EV Reservation fees in the case of cancellation of reservation notified between the 29th and the 15th day prior the beginning of stay;
- 100% of the total price (rental price for the booked period) plus EV Reservation fees in case of cancellation of reservation notified within 14 days of the beginning of stay.
*In case of cancellation of the stay for documentable and verifiable reasons, these penalties can be covered by the EuropAssistance Insurance policy signed at the reservation time, as regulated by the “Cancellation Insurance Conditions“.**The “EV Reservation fees” are never refundable.